Cancellation Process

• Cancellation requests may be submitted from your account under My Orders if the status is "Order Confirmed". Once the status changes to “Preparing Product” (or any later status), the order can no longer be canceled. After the order is delivered, you may request a return in accordance with our Return Policy.
• If the cancellation is processed, the refund is issued to the original payment method used at the time of payment. A confirmation is sent to your account email address and can also be found in your account under My Orders.
• Applied discounts or promotional offers cannot be changed or modified once the order is placed.
• Used points and coupons will be restored only if they remain valid at the time of refund. Expired points and coupons cannot be restored.
• We reserve the right to cancel and refund any orders if it is determined that there is insufficient information for delivery, suspected commercial resale, policy violations, out-of-stock items, or that normal performance of the transaction is impossible.

Refund Process

The chart below details the refund breakdown and any applicable fees that may be deducted.

Return Process

• Items purchased online cannot be returned to Olive Young US Stores, and in-store purchases cannot be returned online.
• Returns are accepted within 30 days of the delivery date. Please note that we cannot process returns after this 30-day period has passed.
• You may submit a return request online from your account under My Orders once the order is delivered.
• When submitting a return request, provide the reason for return, and depending on the selected reason, you may be asked to attach photos. Provide all necessary information to help Customer Service review the return request.
• If the reason for return cannot be verified, the return request may be declined. You will receive a notification of the decision once the return request has been reviewed.
• Please check your return eligibility, which depends on the reason for the return.
• Return requests due to product issues will be assessed by Customer Service before being processed.
• Returns will incur a return service fee and, in some cases, an original shipping fee. Any fees will be deducted from your refund.
• Refunds will be issued after the returned items are delivered to the return address.
• Used points and coupons will be restored only if they remain valid at the time of refund. Expired points and coupons cannot be restored.
• Any points earned from the original purchase will be revoked upon processing the return.

Return Eligibility

The chart below details the reasons for return and return eligibility.

An “unopened and unused” item is in its original, sealed/unopened packaging, with all seals and protective wrapping intact. It has not been tried, applied, or otherwise used.

All returns are subject to review and approval by OLIVE YOUNG. Returns may be limited or declined in cases of excessive returns, fraud, or suspected policy abuse.

Fees That May Apply to Your Return

• A $6.95 return service fee (plus applicable sales tax) applies to each return shipment. Depending on your state, sales tax may also apply to the fee. The total is deducted from your refund.
• If the order originally qualified for free shipping and the remaining items fall below the free shipping threshold, we will deduct the original shipping fee in addition to the return service fee.
• You can review all fees and your estimated refund before submitting your return request.

Return Shipping Deadline

• You will receive a FedEx return label and QR code once the return request is submitted.
• The return deadline date will be provided on the Return Details page and in the return confirmation email.
• Please pack the unused and unopened items in a secure shipping box. Drop the package off at a FedEx location by the return deadline.
• Returns not dropped off by the deadline are automatically canceled, and no return service fee is charged.
• You may submit a new request as long as it is still within the return period (30 days from the delivery date).
• If a return package is shipped without completing the return request online, it is considered an unauthorized return and may be refused. Returns and refunds may be refused or delayed if the order number cannot be verified.

Canceling a Return Request

• You may cancel your return request at any time before the package is dropped off at FedEx. Once the package has been received by FedEx, the request can no longer be canceled.
• The return label and QR code for a canceled return can no longer be used.

Refund Basis and Timing

• Refunds are calculated based on the item(s) and quantity you requested to return.
• Refunds will be issued after the returned items are delivered to the return address.
• Once the returned items are delivered, it may take up to 10 business days for the refund to be issued to the original payment method.

Free Gifts

• Free gifts and promotional items must be returned alongside all returned items.

• Olive Young currently does not offer exchanges. Colors shown on product pages may vary depending on your device settings, and the actual product color may also look different depending on your skin tone. Please carefully consider this before purchasing.

If you have any further questions, please contact Customer Service.